FAQ

Frequently Asked Questions answered

18 articles in this collection
Written by Talkable Support

General questions

How to uninstall Talkable Referrals

Written by Talkable Support
Updated over a week ago

How should I promote my referral campaign?

Written by Talkable Support
Updated over a week ago

When will my customers see the referral experience?

Written by Talkable Support
Updated over a week ago

Where do I see all referral orders which have come through Talkable?

Written by Talkable Support
Updated over a week ago

Do I need to manage coupons manually?

Written by Talkable Support
Updated over a week ago

Campaigns

Can I control the size of the font?

Written by Talkable Support
Updated over a week ago

How can I change my image on the pop-up?

Written by Talkable Support
Updated over a week ago

How can I remove the referral widget from all of my pages?

Written by Talkable Support
Updated over a week ago

Can I make the referral widget open when the user is directed to my site?

Written by Talkable Support
Updated over a week ago

Is there a way to remove the Advocate trigger widget?

Written by Talkable Support
Updated over a week ago

Rewards

Do the coupons integrate automatically with Shopify?

Written by Talkable Support
Updated over a week ago

How are coupon codes generated for both advocates and their friends?

Written by Talkable Support
Updated over a week ago

How can I exclude a collection from a discount? I have a collection that no discounts can be used on.

Written by Talkable Support
Updated over a week ago

When do coupons expire? Can I change coupon limits?

Written by Talkable Support
Updated over a week ago

If an advocate sends the email to multiple friends, do they get a reward every time a friend buys?

Written by Talkable Support
Updated over a week ago

Troubleshooting

I installed Talkable but it does not show anything in my store. What should I do?

Written by Talkable Support
Updated over a week ago

Some png/jpg files work and some don’t. Why?

Written by Talkable Support
Updated over a week ago

I changed my store theme and Talkable has disappeared. What should I do?

Written by Talkable Support
Updated over a week ago